REFUND POLICY

Fair & Transparent Refund Policy

Your trust matters to us. Learn about our simple and transparent refund policy for flights, buses, packages, visa and other services.

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Clear and simple policies

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Our Refund Policy

We aim to make the refund process easy, transparent and hassle-free. Please read the below policy carefully before making a booking with Ticket On Time.

01

Flight Bookings

  • Refunds are processed as per the airline's fare rules and conditions.
  • Cancellation charges and airline fees (if any) will be deducted from the refund amount.
  • Refund timeline: Usually 7–21 working days, depending on the airline.
  • Non-refundable fares may not be eligible for a refund.
02

Bus Bookings

  • Refunds are subject to the bus operator's cancellation policy.
  • Cancellation charges will be applicable as per the operator's terms.
  • Refund timeline: Usually 3–7 working days.
  • Some special bus fares may be non-refundable.
03

Package Bookings

  • Refunds depend on the hotel, airline, and service provider's policies.
  • Cancellation charges may vary based on the package type and travel dates.
  • Refund timeline: Usually 7–21 working days.
  • Peak season or special packages may be non-refundable.
04

Visa Services

  • Visa fees are generally non-refundable once the application is submitted.
  • Service charges (if any) are non-refundable.
  • Refunds (if applicable) will be processed as per the embassy or visa service provider's policy.
05

Payment Refunds

  • All refunds will be made to the original payment method used at the time of booking.
  • Refunds through online payment modes (Credit/Debit Card, UPI, Net Banking, etc.) may take 7–15 working days to reflect in your account.
  • For wallet or account balance, refunds will be processed within 3–5 working days.

How Cancellation & Refund Works

Follow these simple steps to cancel your booking and get a refund.

1

Request Cancellation

Log in to your account or contact our support team to request cancellation.

2

Check Eligibility

We verify your booking details and check the applicable cancellation charges.

3

Refund Initiation

Once confirmed, the refund is initiated as per the airline / operator policy.

4

Receive Refund

Refund amount will be credited to your original payment method within 7–15 working days.

Have More Questions?

Our travel experts are always ready to help you with cancellations, refunds and any other queries.

Contact Us